Terms and Conditions of booking

Please find below Bigrockdesigns training terms and conditions, Bookings and Payments

Provisional Bookings

Course places can be reserved provisionally for up to 5 working days provided that you make the reservation at least 15 working days prior to the course commencement. If you do not confirm your reservation (as set out below) within 5 working days of making your reservation, your reservation will be automatically cancelled.

Confirmation of Reservation

To confirm your reservation and enroll for the course, you must do so at least 10 working days prior to course commencement by completing the registration form and paying, or agreeing to pay, for the course as set out below.

Late Bookings

Bookings made within 5 working days of course commencement must be paid for, or agreed to be paid for immediately at time of enrollment. Provisional bookings can not be accepted at this time.


You may pay or agree to pay for the course by cheque (please make cheques payable to Bigrockdesigns Ltd), purchase order (in which case payment must be paid for within 30 days of Bigrockdesigns invoice), credit card (we accept Visa, MasterCard or Paypal) or by bank transfer. For all forms of payment, please include your name, course, course date and location. Bigrockdesigns requires payment in cleared funds 30 days in advance of the course date, unless alternative arrangements have been agreed in advance.The registration form must accompany any purchase order or cheque sent to Bigrockdesigns Ltd so we can identify which delegate wishes to enroll in each course.

Bigrockdesigns reserves the right to change prices without notice, but this will not affect any course you have already paid or agreed to pay for in writing. Euro pricing is available upon request.

International Enrolments

Those wishing to make a course reservation from outside of the UK will be required to complete an International Booking Form, which include bank transfer details. Please call us on +44 (0) 28 9038 8330 for a form. Once completed, please post or fax your enrollment form to us which must be written in English. International delegates taking courses in the UK must pay by cheque. money order or bank transfer.

Confirmation of Enrollment by Bigrockdesigns

Once we have received your payment or agreement to pay, we will confirm your reservation. We will post, fax or email you a confirmation package, which includes a registration confirmation number, directions to Bigrockdesigns training facility, and if requested hotel booking information. If you have not received this package at least one week before the beginning of class, please call us. We recommend that delegates do not make travel and hotel accommodation arrangements without this confirmation package. If information is sent to a Company’s training department, Bigrockdesigns can not accept any liability for information which is not passed to the delegate.

Cancellations & Transfers


You may cancel a course for which you have enrolled and be fully refunded all course fees provided you give Highlander at least 15 working days notice prior to the course commencement. Once with this time period a sliding scale of charges will apply as follows:

No of Working Days Notice % of Course Fee Payable
15 – 11 days 50%
10 – 0 days 100%

If a delegate fails to attend the first or any subsequent day of a course, Bigrockdesigns reserves the right to deny the delegate entry to the classroom for the remainder of the course. If Bigrockdesigns exercises this right, the booking will be deemed cancelled and you will be liable for the full course fee.

Delegate substitutions are acceptable provided notice is given prior to course commencement and that the substitute delegate meets all course prerequisites or is approved by Bigrockdesigns Ltd.

In a situation where a course is run exclusively for a customer – at Bigrockdesigsn Ltd’s training location, on a customer site or any other alternative venue – course cancellation must be received in writing at least 10 working days in advance of course commencement. You will remain liable for the full course fee and any expenses incurred by Bigrockdesigsn Ltd if cancellation is received after this time.

In the event that it is necessary for Bigrockdesigsn Ltd to cancel or reschedule a course, we will endeavor to give a minimum 10 working days notice. In such circumstances a full refund or alternative dates will be available and all liability by Bigrockdesigns Ltd will be limited to the value of the original course fee.


You may transfer the course booking to alternative dates and incur no additional costs provided the request is made in writing at least 20 working days in advance of course commencement. Once within this time period a sliding scale of charges will apply as follows:

No of Working Days Notice % of Course Fee Payable
15 – 11 days 50%
10 – 0 days 100%

In the situation where a course is run exclusively for a customer – at Bigrockdesigns Ltd’s training centers, on a customer site or any other alternative venue – a transfer of course date must be received in writing at least 10 working days in advance of course commencement. No transfers are available for such courses within this period.

Course Content and Materials

Course Content

The course overviews provided by Bigrockdesigns are designed as a guide to what is covered in the course. While we aim to closely follow outlines, we do not guarantee that every single item listed will be covered in every class, and the instructors are given some flexibility in what they teach based on what they feel will best accommodate the group ability, size and requirements.

Lost Materials

Highlander shall not be responsible for the loss or theft of course materials after delivery to the customer. Course materials will only be provided by Highlander Ltd as part of the purchase of the relevant course and not as separate items of supply.


All copyright and other intellectual property in all material which we prepare for use prior to or during the course, including online material and course books, shall be and remain vested in us. You cannot duplicate or use any materials given to you for distribution to others by electronic or other means.

Onsite Courses

Onsite Facilities

For all non-scheduled courses, the client is responsible for the provision of a suitably equipped training facility. This includes suitable hardware and software for running the course, as well as provision of an overhead projector for the instructor to use. The instructor may need to install files as part of the course and / or download content via the internet and it is the clients responsibility to ensure the instructor is able to do so at the training facility.

Instructor’s Expenses

For all non-scheduled courses, regardless of location, the instructor’s travelling, accommodation and subsistence expenses will be charged to the client. For non-scheduled international courses travel time at a pre-agreed rate may be applied. An invoice will be raised following the course once precise costs are known.

Additional Delegates

Prices quoted for onsite courses are based in part on the number of delegates. If you decide to add additional delegates to a class once your booking has been confirmed, you must notify Bigrockdesigns and accept that there may be an additional charge incurred for each extra delegate that you have added to the course.

General Condition

Delegate Experience & Behavior

Delegates are expected to behave professionally at all times during the course. Drunk and disorderly behavior will not be tolerated.
Delegates must fulfill the minimum requirements specified in the course. Failure to adhere to these pre-requisites will impact our ability to deliver the course effectively. Inexperienced, under qualified, over experienced and over qualified delegates may attend courses but must realise that the benefits gained will be limited and that instructors cannot normally change course content and depth to suit these delegates, unless by prior arrangement.

We reserve the right to exclude delegates from the course (without refund of fees) at any time if they cause significant interruptions or delays for the above or any other reasons, or if their qualifications and current experience are impacting on our ability to deliver the course as originally intended.
We reserve the right to stop a course (without refund of fees) should delegates misbehave, cause interruption or should their experience and qualifications be such that we cannot continue to deliver the course as originally intended in terms of content and depth.


The client (and any other parties introduced by the client to Highlander’s representatives directly or indirectly) will not, under any circumstances, conduct any direct negotiations with Highlander’s representatives, sub-contractors or associate companies (or parties introduced by them directly or indirectly) in respect of this or any other planned work without prior approval in writing from Highlander. Any loss of actual or future business resulting from such negotiations will be charged to the client at a rate of £1,500 per day for each man day of lost business, £500 per delegate day on public courses or at the value of the lost business whichever is greater.

Delegates will be responsible for any damage they cause to our data, equipment or premises to the value of resulting losses. Highlander will not take any responsibility whatever for theft or losses to clients belongings left at our premises, or to any damage or loss resulting from attending our premises or our courses/services anywhere in the world. Valuables, computer equipment, personal property, etc, should never be left unattended, even if our instructors/consultants and staff offer to look after these items during breaks, as we have no means of verifying and insuring the items and any losses that may occur. A course is assumed to be progressing to the client’s satisfaction until a client points out to the instructor that it is not and details the differences between the pre-agreed course content and the content actually being delivered. If appropriate, the instructor may vary the content from that point on in line with requests, as long as all delegates agree and it is reasonable to expect the instructor to do so.

Delivery Policy

Bigrockdesigns generally delivers our training courses at our customsied training center in Belfast. We also deliver course on site when this is preferred by the client.

Privacy Policy

Online Privacy Policy

We are legally required to bring to your attention the following terms and conditions concerning your access to and use of the Highlander eCommerce Invoicing.

The eCommerce Invoicing is designed to enable our clients to purchase products and services from Bigrockdesigns securely using Credit Cards or Paypal.

Images and information for this web site have been gathered from various sources.

Information contained on the web site may be used for non-commercial purposes only. Permission to use any of the information for commercial purposes may be granted through the webmaster.

It is a condition of allowing you free access to the material on this web site that you accept that we will not be liable for any action that you may take in reliance on the information.

Information on this web site is provided on an “AS IS” basis and Bigrockdesigns makes no representations and disclaims all warranties, express or implied, including without limitation warranties for fitness for a particular purpose or non-infringement. Bigrockdesigns shall not be liable for any direct, indirect, special or consequential damages whether in contract, tort or otherwise, arising out of the use of this web site or the reliance on information in it. The content of this paragraph and its disclaimers and exclusions shall apply to the maximum extent permissible by law.

If you use the links in this web site to access other web sites, please be aware that the linked sites may not be under Bigrockdesigns control and Bigrockdesigns is not responsible for and does not endorse their contents.

If any images or information appearing on this site is copyrighted please inform the webmaster and we will be pleased to credit the relevant parties.
Bigrockdesigns assumes no responsibility and shall not be liable for any damage to, or viruses that may infect, your computer equipment or other property via your access to, use of or browsing in the web site or downloading of material, data, text or images.

Bigrockdesigns will store email address of customers and general enquiries for email marketing purposes. This information will under no circumstances be passed onto a third party

This web site complies with United Kingdom law only. Bigrockdesigns will not accept responsibility for compliance with the laws of any other jurisdiction.

If you have any queries please contact us on 0800 156 0777