Terms & Conditions

Business Description

BigRockDesigns relates to the business enterprise who provide the training courses to its clients.

The client or trainee means the person who attended the training course including the company by whom the client or the trainee is employed by (the Client).

The trainer or the consultant means the person who teaches/trains/lectures/consults the training courses provided by BigRockDesigns, including the company whom the trainer or the consultant is employed by (the Trainer).

Payment

All training courses must be paid for in full before attending such a course onless a prior payment option has been agreeded by BigRockDesigns.

If the Client wishes to cancel a training course, the Client must notify BigRockDesigns in writing or email. No refund of monies shall be made, but a credit note shall be issued for the same amount of monies paid, less any cancellation fees payable. A cancellation fee equal to 50% of the course monies/value paid is payable immediately if the cancellation is made within 10 days before the course the Trainee is scheduled to attend. Cancellation does not become effective until BigRockDesigns receives written notification.

Cancellation

If the Client has purchased a BigRockDesigns course package (a package is defined as any booking made for a combination of more than one course offered at a discounted rate – eg. “Web Master” or any other packages that may be offered from time to time and wishes to cancel it, the Client must notify BigRockDesigns in writing. Cancellation will be accepted as long as none of the courses in the package have been attended yet. No refund of monies shall be made, a credit note shall be issued for the same amount of monies paid, less any cancellation fees being 50% of the course monies/value paid. Cancellation does not become effective BigRockDesigns until BigRockDesigns receives this written notification.

Failure to attend a training course without notice will result in the forfeit of that course booking and any such monies paid for that training course.

If the Client wishes to reschedule a training course, the Client must notify BigRockDesigns in writing. If the rescheduling occurs within 10 days from the commencement of the course the Client will automatically be placed on a Last Minute waiting list for a later class.

Should the Client wish to confirm a reschedule course date without being placed on a Last Minute waitlist there is a transfer fee equal to 50% of the current individual published price for the course.

Rescheduling does not become effective untill BigRockDesigns receives written notification.

Satisfaction

BigRockDesigns offers a satisfaction guarantee with the following conditions:

All students can re-sit the course they attend FREE of charge, subject to the following conditions and subject to places being available on the requested training course date.

The repeated training course must be completed within 4 months of the original training course date.

The repeated course may or may not be with the same instructor.

BigRockDesigns reserves the right, if necessary, to make alterations or changes to a previously confirmed training course date for a variety of reasons including but not exclusively, such as illness of the Trainer. In such cases, BigRockDesigns will endeavour to inform the Client as soon as possible. In the event whereby it is necessary for BigRockDesigns to re-schedule the course(s) to another date(s) BigRockDesigns shall inform the Client as soon as practicable regarding the new date(s). The Client has a right to apply for a full refund only when the re-scheduling of the course(s) has been made more than once by BigRockDesigns. BigRockDesigns will have no other liability due to changes to the training course date other than those set out in this condition and no other claim for compensation or expenses will be considered.

Training Conditions

BigRockDesigns reserves the right to postpone any training course as a result of, disruptive behaviour. In these circumstances, BigRockDesigns will offer alternative dates but will not offer any refund of monies paid. Those individuals causing the disruptive behaviour resulting in postponement of the training course will be dismissed and will not be eligible to attend the course at a later date and will forfeit all monies paid to BigRockDesigns.

BigRockDesigns has a no smoking policy in their offices.

BigRockDesigns shall in no circumstances be liable for any loss of profit suffered directly or indirectly following the training course attended by the Client.

The Client shall not approach, or make any offer of employment for works to any Trainer or consultant provided by BigRockDesigns and will not permit or suffer its Trainer or consultant to make any such approach or offer of employment for works.

This is a booking contract made by BigRockDesigns on its terms and conditions which are governed by British Law.